Scheduling and Dispatch
Master Control of Your of Your Workforce; Optimize Your People's Time
Using Service Suite's Scheduling and Dispatch features, you can do the job right the first time. Appointment scheduling is automated and immediate, using customer-defined scheduling parameters and rules. Call center representatives can initiate service requests and schedule service appointments, assuring the right technician at the right place and time.
Service Suite Dispatch offers dispatchers a high-level look at your entire field service program in real time, in both Gantt chart (timeline) views and tabular windows. Dispatchers are given the flexibility to allow schedulers to make optimal assignments to technicians, with the ability to adjust when there are conflicts or other conditions requiring their attention.
Make Efficient Scheduling Decisions Real-Time
- Define and adjust technician availability.
- Negotiate and reserve customer appointments.
- Automatically assign work orders to technicians.
- Re-optimize the schedule when the operational environment changes.
- Sequence and route work assignments based on the underlying street network.
- Monitor technician and order progress and status.
- Be alerted to conditions that require a dispatcher's attention and action.
- Make manual adjustments to the schedule when conditions change.
- Monitor the position of fleet using dispatch maps and GPS.
- Enter status and complete orders on behalf of technicians who don't have devices.
