Mobility
Transform the Way Technicians Process Orders
Service Suite Mobility transforms the way technicians process orders. Instead of receiving work orders on paper or over a radio, technicians receive all of their work orders wirelessly to a mobile device.
Service Suite Mobility provides field workers with the tools, information, and wireless capabilities to receive work orders, complete the work, and send status updates and order completion information back to the enterprise—wirelessly and in real-time. With integrated GPS-based mapping and street-level routing, Service Suite ensures optimal routes for travelling between assignments to minimize distance and time, reducing fuel costs.
Service Site Mobility Allows You to:
- Receive and work orders in the field
- Provide real time status updates to dispatch and the back-office
- Request supplementary information from the back-office
- Operate seamlessly both in coverage and out of coverage
- Review and work your orders on the mobile map, along with optimal driving directions
- Notify dispatch of potentially dangerous situations
- Enter and approve timesheets
- Monitor the progress and location of your team
- Automatically distribute application and configuration updates using Software Distribution
Ensure Right Parts for the Job with Mobile Inventory
Service Suite Mobile inventory provides planners and mobile workers with better inventory control. Mobile inventory monitors, controls, and maintains inventory on the mobile fleet to ensure technicians have the right parts for the job. We enable you to automate the restocking process, track valuable parts, and reduce the inventory you carry on trucks.
Mobile Inventory Allows You to:
- Tell technicians what parts are required to work their orders
- Track the actual parts used in the field
- Determine what parts are on each truck
- Determine when it is time to restock
- Automate the restocking process
