INDUSTRIES: ENERGY & UTILITIES
Performance Proven Solutions for Water Utilities
Water companies like UK-based Yorkshire Water Service Ltd., the 9th largest water management company in the world, rely on Ventyx solutions to improve their operational and financial performance. Yorkshire provides clean water to 4.7 million people and 139,000 businesses, and treats waste water to safe environmental standards in the Yorkshire region of the UK. Yorkshire deployed Ventyx Service Suite to improve its performance and achieved the following results:
- Appointments met within 2 hrs – 99%
- Customer call-back commitments met within 30 minutes – 98%
- Calls closed on contact (including billing calls) – greater than 80%
- Unnecessary field jobs – greater than 40% reduction
- Written complaints – 40% reduction
- Operational customer contacts - 20% reduction
- Repeat calls from customers – greater than 10% reduction
- In a market characterized by tight legislation and growing competition, emphasis has been placed on customer service, environmental excellence, and value for shareholders
Water Market Leaders use Ventyx Solutions
Ventyx provides water markets participants with mobile workforce management solutions that improve performance in customer service, environmental compliance and shareholder value. Ventyx solutions operate individually to answer strategic needs, or together as integrated solutions. Water market participants trust Ventyx solutions to improve their performance and overcome strategic challenges, including:
- Operational Efficiency
- Growing Competition
- Tightening Regulatory Realities
- Environmental Citizenship
- Customer Service
- Heightened Need to Value Assets
- Increasing Shareholder Value
Standardize and Streamline Mobile Work Management
Our best-of-breed solution, Service Suite, allows you to standardize and streamline your work processes to maximize workforce productivity and improve customer satisfaction. Service Suite is specifically adapted to the unique needs of the water industry.
Increase Customer Satisfaction and Response
Customer Suite helps energy delivery organizations to manage all customer facing processes, from customer inquiries to complex billing.
